CLIENT SERVICES REPRESENTATIVE

The Client Services Representative position will be responsible for installation, training and support of customers on the intricacies of a major-market, custom built, retail or production operation ERP system over the phone, online as well as on-site.

 

REPORTS TO

·         Director of Client Services

RESPONSIBILITIES

·         Take incoming phone calls from customers and log details into CRM system.

·         Take ownership of client issues and drive them towards a solution.

·         Assist Quality Assurance staff as needed in testing enhancements to the system.

·         Perform on-site software installation for new clients.

·         Perform training sessions to both new and existing clients online as well as on-site.

·         Keep informed regarding enhancements made to the system and convey them to the clients.

·         Evaluate accounting procedures of clients and diagnose areas of concern.

·         Participate in department meetings and keep peers informed of issues that you’ve faced.

BACKGROUND OR EDUCATION

·         Knowledge of GAAP accounting procedures.

·         Experience within multi-department agricultural retail environments.

·         Basic knowledge of local cooperatives.

SKILLS

·         Excellent interpersonal skills.

·         Ability to multi-task.

·         Detail oriented.

·         Working knowledge of computers, software applications and operating systems.

·         Microsoft Office Suite (Access, Excel, Power Point, Word)

·         Familiarity of ODBC.

·         Knowledgeable with SQL Database.

TRAVEL OR OTHER CONDITIONS

·         Overnight travel is required.

READY TO APPLY?

·         Submit your Cover Letter & Resume below.